Privacy Policy

1. Introduction

CreataCo, LLC(“CreataCo,” “we,” “us,” or “our”) is a full-service digital agency headquartered in Detroit, Michigan. This Privacy Policy describes how we collect, use, store, disclose, and protect information we obtain from users of our website located at creataco.com(the “Site”) and through our business services.

By using our Site or submitting any form, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or submit your information.

This Policy also governs our communications with you via SMS text message and telephone, as described in the SMS & Phone Marketing section below.

2. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily submit through our contact forms, lead capture forms, and modal dialogs, including:

• Identification data: Full name, company name
• Contact data: Email address, phone number, mailing address (if provided)
• Project data: Service interests, budget range, timeline, project description, and current website URL
• Communication data: Messages, inquiries, and notes you send us
• Referral data: How you heard about us

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

• Device and browser data: IP address, browser type and version, operating system, device identifiers
• Usage data: Pages visited, time on page, referring URLs, click behavior, and navigation paths
• Cookie data: Session identifiers and preference cookies (see Cookies & Analytics section)

Information from Third Parties

We may receive information about you from third-party sources, such as referral partners, social media platforms, or business directories, which we may combine with information we already hold.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing services: To respond to inquiries, schedule discovery calls, deliver proposals, and fulfill service agreements
• Communications: To contact you by phone, email, or SMS regarding your inquiry, project status, or follow-up information — subject to your communication preferences and applicable law
• Marketing: To send information about our services, programs, and resources we believe may be of interest, where permitted
• Site improvement: To analyze how visitors use our Site and improve its content, design, and functionality
• Legal compliance: To comply with applicable laws, respond to legal requests, and enforce our agreements
• Fraud prevention: To detect, investigate, and prevent fraudulent transactions or misuse of our services

4. SMS & Phone Marketing

How You Opt In

By providing your phone number and submitting any form on the Site — including contact forms, lead capture modals, or popup forms — you expressly consent to receive SMS text messages and/or phone calls from CreataCo, LLC at the number you provide. This consent covers:

• Transactional messages related to your inquiry or project (e.g., appointment confirmations, project updates)
• Marketing and promotional messages about CreataCo services, programs, and offers
• Informational messages such as tips, resources, and newsletters

Consent to receive SMS and phone communications is not a condition of purchasing any service. You may still contact us by email at hello@creataco.com if you prefer not to receive calls or texts.

Message Frequency

Message frequency varies based on your inquiry and engagement level. You may receive up to 4–6 messages per month depending on the nature of your interaction with us. Transactional messages are sent only as needed in connection with your project or request.

Message and Data Rates

Message and data rates may apply. Your mobile carrier may charge fees for sending and receiving SMS messages. CreataCo is not responsible for any charges imposed by your carrier.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any text message we send. You may also opt out by:

• Emailing us at hello@creataco.com with “STOP SMS” in the subject line
• Calling us at (313) 591-0939 and requesting removal from our text list

After opting out, you will receive a single confirmation message. You will not receive further SMS marketing messages. You may still receive transactional messages directly related to any active service engagement.

Help

For help with SMS communications, reply HELP to any text message we send, or contact us at hello@creataco.com or (313) 591-0939.

TCPA Compliance

Our SMS and phone marketing practices comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state laws. We do not use autodialed calls or pre-recorded voice messages without your prior express written consent. By submitting a form with your phone number, you provide that express written consent.

5. Cookies & Analytics

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.

Types of Cookies We Use

• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your session on the Site
• Persistent cookies: Stored on your device for a set period to remember your preferences (e.g., suppressing the popup form after you dismiss it)
• Analytics cookies: Placed by Vercel Analytics to help us understand Site traffic and usage patterns in an anonymized, privacy-respecting way

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies; however, some features of the Site may not function correctly if you do.

Vercel Analytics

We use Vercel Analytics to collect anonymized data about how visitors use our Site. Vercel Analytics does not use cookies for tracking and does not collect personally identifiable information. Data collected includes page views, referrers, and geographic region at the country level. See Vercel's Privacy Policy for details.

6. Third-Party Services

We use the following third-party services that may receive or process your personal information:

• CreataCo Form API (api.creataco.com): Form submissions are transmitted to our internal API for lead management and CRM processing. Data is stored securely and used solely for responding to your inquiry and managing our business relationship with you.
• Vercel (hosting):Our Site is hosted on Vercel's infrastructure. Vercel may process request data including IP addresses for security and performance purposes.
• Google Fonts:Our Site loads fonts from Google's servers, which may log your IP address. See Google's Privacy Policy.

We do not sell your personal information to third parties. We do not share your information with advertisers or data brokers.

7. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. Specifically:

• Lead and inquiry data: retained for up to 3 years from the date of last contact
• Active client data: retained for the duration of the engagement plus 5 years
• SMS opt-out records: retained indefinitely to honor your preference

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at hello@creataco.com.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to our legal retention obligations
• Opt-out of marketing: Opt out of receiving marketing communications at any time
• Data portability: Request your data in a portable format where technically feasible
• Non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at hello@creataco.com or (313) 591-0939. We will respond within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is sold or disclosed, the right to opt out of the sale of personal information, and the right to non-discrimination. We do not sell personal information as defined under CCPA.

9. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly. If you believe we may have information from or about a child under 16, please contact us at hello@creataco.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this Policy periodically. Continued use of our Site after any changes constitutes your acceptance of the updated Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@creataco.com
• Phone: (313) 591-0939
• Address: CreataCo, LLC, Detroit, Michigan

You may also review our Terms & Conditions.